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Customer Service


Shipping & Delivery

We ship all orders (containing less than 10 Survival Kits) out within 2-5 business days. We often are able to make same day shipments for no additional charge. Sometimes shortages may occur with products. If there are circumstances where we do not have an item to fulfill an order, we will notify the customer or distributor by the next business day. We will either ship the products we do have and then make a second shipment for the missing items as soon as we receive them, or we will wait to ship the entire order together to lower the shipping charges. Please note that it is rare that this will occur but uncontrollable circumstances may cause shortages.

All risk of loss shall pass to Buyer upon delivery to carrier (normally UPS). Buyer shall be responsible for obtaining insurance if desired. Shipments going to Canada will have an additional customs charge not handled by DayOne Gear. It will be the distributor or customer’s responsibility to find out the customs charges for shipments going out of the USA

Privacy & Security

Your privacy is a top concern. We make sure to keep all of your information secure and safe from any outside attacks. Our system is checked regularly to ensure no identity theft occurs. We safeguard all information entered herein. DayOne Gear does not sell or give out your information to any advertising company, organization, or other group.

Information Collected

The information we automatically collect or store is used to improve the content of our web services and to help us understand how people are using our services. This information does not identify you personally and is used for gathering web site statistics. The information we automatically collect and store in our logs about your visit helps us to analyze our web site to continually improve the value of the materials available. Our web site logs do not identify a visitor by personal information.

The following information is recorded:
  1. The type of browser you used
  2. Keywords used in search
  3. Screen size used
  4. Top Products viewed and sold
  5. Visited by what country
  6. Used Language
  7. Source of visit
  8. Most visited categories
  9. Page hit counter

Returns & Replacements

Returns are accepted within 30 days from the time the order is placed as long as the products are returned in the same re-sellable condition deemed by us. All shortages must be reported within 30 days as well. If the item(s) is defective, DayOne Gear will replace the item and pay for the return shipping. Only the item will be replaced; not the entire survival kit. Should you notice or have any discrepancy in your billing/invoicing you have 30 days to report it to DayOne Gear.

If the merchandise purchased was defective in anyway, the customer will have will have 60 days to notify DayOne Gear of the defective merchandise. If we are notified within 60 days replacement product will be shipped out at no additional cost to the customer. Please note that we will replace only defective items included in the kit.

If an item is damaged by UPS during the shipment, it is the customer’s responsibility to contact UPS directly. Insurance is issued free up to $100 but insurance must be paid for in advance if the customer wants insurance over $100.

If an order is placed in error, the product total will be refunded once the products have been returned but the shipping charge as well as the return shipping cost will not be refunded.

Food and water products can not be returned to be re-sold according to law, therefore refunds for food and water products cannot be issued.

On orders returned for any reason other than defective merchandise the shipping charges will not be refunded and there will be a restocking fee of up to 20% of the original charge of the order.

Any order placed on a credit/debit card that is canceled before it ships out will have an 3.5% cancellation fee deducted from the refund. If the order has shipped before we were able to cancel it, then the return policy mentioned above will be applied.

Payment, Pricing & Promotions

Orders from DayOne Gear can be paid for using a valid debit/credit card (Visa, Mastercard, or American Express) in our secure payment gateway, or using Paypal.

Viewing Orders and Updating Account Information

If you have created an account with us you will be able to log in and update your account information such as, name, shipping address and billing address. In order to save time while placing an order, you may log in and browse our inventory.